Privacy Policy

Privacy Policy

Introduction

Welcome to https://repair-authorization-service.collision-talk.com (referred to as “the Company” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of personal information in accordance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado’s Consumer Protection Act (CPA), USA
  • Utah’s Consumer Sales and Service Act (UCPA), USA
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPAA)
  • Virginia’s Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our digital presence, including but not limited to:

However, please be advised that this policy does not extend to third-party platforms, websites, applications, or services accessible via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  • Using our applications and services as an authorized user
  • Visiting and interacting with our websites
  • Subscribing or unsubscribing from our newsletters, emails, or other communications
  • Providing feedback or participating in surveys

Personal Data Collection

We collect various types of personal data to enhance your experience and deliver tailored services. The categories of data include:

  • Account Information: This includes user names, email addresses, passwords (hashed and salted for security), and profile details.
  • Payment Information: Credit or debit card details, payment history, and billing addresses are securely processed through trusted third-party payment gateways.
  • Financial Information: We may collect bank account details for direct deposits or other financial transactions.
  • Purchase Information: Details about products or services purchased from us, including quantities and transaction dates.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to improve our app’s performance and functionality.
  • Location Data: With your consent, we may access your location data for personalized service delivery.
  • Feedback and Reviews: Comments, suggestions, and reviews you provide help us improve our services.
  • Social Media Information: If you choose to log in through social media accounts, we may collect information from those platforms (with your permission).
  • Product Information: Details about products you have shown interest in or purchased for personalized recommendations.

We gather this data through multiple channels: user inputs, forms, surveys, interactions with our digital services, and automated technologies like cookies and similar tracking tools. Additionally, we may receive personal information from third parties who assist us in providing services, always adhering to their respective privacy policies.

Cookies and Tracking Technologies

We utilize cookies and similar technologies for several reasons:

  • Strictly Necessary: These ensure the basic functions of our website and applications, such as enabling secure log-ins.
  • Preference: Cookies remember your preferences, language settings, and display choices to enhance user experience.
  • Analytics: We use analytics cookies to gather information about visitors’ interactions with our sites for performance measurement and improvement.

Users can exercise control over non-essential (tracking) cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data as required by law or for legitimate business purposes. The retention periods vary based on the type of data and its purpose:

  • Account information is typically retained for the duration of your active account.
  • Payment and financial transactions are secured and stored in accordance with regulatory requirements (e.g., PCI DSS) for a minimum of 7 years.
  • Purchase history may be kept indefinitely for analytics and improvement purposes, but you can request deletion at any time.
  • Once the business purpose has been fulfilled, or upon your request, we delete or anonymize personal data from our systems.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols for data at rest and in transit to protect sensitive information.
  • Secure Processing: Our third-party service providers adhere to strict security standards, ensuring secure data handling.
  • Regular Audits: Regular security audits and penetration testing help identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us at the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to and a copy of your personal data held by us.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking for the deletion of your personal data from our systems, subject to certain legal exceptions.
  • Restriction: Limiting the use or processing of your data under specific circumstances.
  • Portability: Obtaining your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data for direct marketing purposes or other legitimate interests.
  • Non-Discrimination: The right not to be subjected to automated individual decision-making that significantly affects you.

Please note that these rights may vary based on local privacy laws, and some requests may incur reasonable fees or require additional verification. To exercise your rights, please contact our dedicated Privacy Team at the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or feedback, please contact us:

Email: [email protected]

Mailing Address: [Provide Company Address]

We are committed to addressing your concerns and ensuring a transparent and secure experience with our services.